Terms And Conditions


Pet owners must provide documentary evidence prior to check in that all dogs and cats have been vaccinated in the last 12 months and more than 14 days prior to boarding. Pets that do not have current vaccinations will unfortunately be refused entry. Craitonic Pty Ltd (“Barkroyal”) will not risk the health of other pets in its care. Cats F3 and Dogs C5.

Payment At Check In

Barkroyal requires that all boarding fees and any optional extras be paid in full at check in


Boarding rates are charged per calendar day not by the night. A full day fee applies regardless of whether you arrive in the morning or afternoon. Opening out of office hours may be possible and will incur a surcharge.

Luxury Suites

Owners boarding pets in a luxury suite will be liable for any damage to furniture or equipment and will incur costs to repair or replace such items.

Peak Periods

A minimum day charge applies to all booking over Easter and Christmas/New Year periods, these minimum days will change per year as to which day the public holidays fall on. A deposit is required at time of booking and full payment is to be made by a date set by Barkroyal and is not refundable or transferable after this date. All information is available in reception.

Flea & Tick

All dogs and cats must be on flea and tick prevention upon entry to Barkroyal, any animal deemed to have fleas or ticks will be treated with the appropriate product and the owners will incur all costs involved.


Pet owners agree and acknowledge that Barkroyal has absolute discretion in determining whether or not veterinarian attention is necessary in respect of any pet. Barkroyal reserves the right to use a vet of its choice should it be deemed necessary and all associated costs incurred shall be payable by the owner either before or upon collection. The owner agrees and acknowledges that the veterinarian’s decision as to any treatment that is required is final and will not be disputed by the owner.


The minimum age of any pet accepted to board by Barkroyal is 14 days after the third puppy or kitten vaccination.

Undesexed Females

To reduce stress on other pets, Barkroyal does not board females in season.


The owner agrees that the pet/s shall not leave Barkroyal until all charges have been paid. In the event that outstanding monies have not been paid to Barkroyal within 14 days of the due date and the pet remains in the care of Barkroyal then the pet will be relocated and all costs associated will be at the owner’s expense. Barkroyal will notify the owner of these costs and in the event that these costs remain unpaid, Barkroyal will commence legal action.

Dishonoured Cheques

Dishonored cheques will incur a $40 fee payable by the owner.


Whilst Barkroyal does its very best to care for your pet/s, the owner agrees and acknowledges that Barkroyal shall not be responsible or liable for any damage, accident, loss, sickness, disease or death of any pet boarded with Barkroyal however caused, including without limitation as a result of or in connection with any beach walks, nature walks or playgroups and whether or not such is caused by or contributed by any negligent or willful act or omission of Barkroyal or any employee or agent of Barkroyal.

Acts of Pet/s

The owner agrees to be solely responsible for any and all acts of their pet/s while in the care of Barkroyal and agrees to indemnify Barkroyal and keep indemnified against any claim for loss or damage made by any person as a result of any act or behavior of the pet/s.


Prices set by Barkroyal may change from time to time at the discretion of Barkroyal without prior notice. Pricing may vary for older, non desexed or aggressive pets. There is a medication/supplement dispensing fee per day for oral or topical medication as well as any special dietary requirements that are needed for any pet boarding in our standard accommodation.

Refusal To Accept

Barkroyal reserves the right to not accept any pet/s for admission for boarding or any other service offered by Barkroyal as it sees suitable without providing any reason.

Personal Items

Barkroyal accepts no responsibility for any pet/s personal items being left or damaged with Barkroyal including but not limited to collars, leads, blankets or toys and any such items. The owner agrees and acknowledges that items are brought in at the owners own risk.


The owner agrees to Barkroyal using and displaying photos of their pet/s for marketing purposes and use on social networking/media and or website of Barkroyal.


Barkroyal reserves the right to change any or all of its terms and conditions at any time without prior notice.

Pet Owner

The pet owner or representative is referred to in the terms and conditions as the “owner” or “pet owner”. The owner specifically represents the he/she is the sole owner of the pet/s, free and clear of all liens and encumbrances.