At Barkroyal Pet Resort we pride ourselves on looking after your beloved pets with honesty, passion and extra care

About Us

Caring for your pets is a family affair. Learn more about the people behind the Barkroyal name.

Since 2005, Barkroyal Pet Resort has built a name for providing happy, comfortable, stress-free stays and a home away from home for Gold Coast pets.

The Freestone family purchased Barkroyal Boutique Pet Resort in 2012, transforming it into a haven for Gold Coast pets. Renowned for their staff training and exceptionally high standards, Barkroyal’s reputation quickly spread as the go-to pet resort for dedicated pet lovers across the Gold Coast. Since then, the team has cared for thousands of Gold Coast family pets with their unique brand of high-quality, animal care with many repeat happy customers.

In June 2021, the Freestone family opened a long awaited second Gold Coast location: Barkroyal Hinterland Pet Resort. Also located in Mount Nathan, this stunning purpose-built facility set on 20 acres was built to up the ante in Gold Coast pet care. It has been designed to offer a new high standard of economical dog and cat boarding – the Premium accommodation; in addition to the Luxury suites and Standard rooms available at the original Barkroyal Boutique.

Come visit us soon at Barkroyal Boutique Pet Resort and Barkroyal Hinterland Pet Resort.

Caring for your pets is a family affair. Learn more about the people behind the Barkroyal name.

Why do so many Gold Coast pet owners choose Barkroyal Pet Resorts to care for their beloved family pets?

Why do so many Gold Coast pet owners choose Barkroyal Pet Resorts to care for their beloved family pets?

Staying with us, your pets are cared for and loved like our own. We love seeing everyone’s waggy tails and excited faces when they arrive at Barkroyal.

As a family-owned business, we take extra pride in our name. We treat every dog and cat who comes to stay with us like our own pet – our true passion for animal care shines through in everything we do. From how we design our accommodation, the way we operate for optimal guest comfort and welfare to the extra cuddles we offer every day.

Barkroyal Pet Resort has always offered a specialised service for cats and dogs with high care needs. We look after pets with a range of healthcare needs, from epilepsy to diabetes and many conditions in between, even caring for guests recovering from surgery. We have helped owners with elderly pets, overweight pets, sight and hearing-impaired pets. There have been multiple occasions where, thanks to the attentiveness of our staff and their dedication to our guests, issues otherwise missed have been brought to the attention of grateful owners. We are known for attention to detail and ensuring every guest gets the individual care they deserve.

Meet the Barkroyal team dedicated to caring for your precious pets

It’s our team that give Barkroyal the name and reputation we’re known for across the Gold Coast

Dedicated team members make up our extended Barkroyal family who love caring for your pets as much as you do. Our team has been handpicked to include highly-skilled people with the right qualities and experience to care for our Barkroyal guests. We have an extensive training program to ensure that every member of our team excels in providing the highest standards of animal care. The Barkroyal team past and present includes pet lovers with incredible animal handling skills and experience including:

Meet the Barkroyal team dedicated to caring for your precious pets

Our Team

  • Craig
    Owner
  • Nick
    Owner
  • Tom
    Owner
  • Melody
    Owner
  • Kristine
    Owner
  • Sarah
    Pet Attendant
  • Natasha
    Pet Attendant
  • Julia
    Pet Attendant
  • Belinda
    Call Centre/Pet Attendant
  • Abi
    Pet Attendant
Craig
Owner

Craig heads up Barkroyal’s groundskeeping and maintenance team, keeping everything at Barkroyal spotlessly clean. When he’s not busy as Chief Poop Scooper, Craig and his team of working dogs form a brilliant team training, performing and competing in sheep dog trial across Queensland. His dogs have featured in shows for Australian Outback Spectacular, Paradise Country, Currumbin Wildlife Sanctuary, the EKKA and entertained thousands at regional and metropolitan shows with herding and shearing displays.

My petsCurrently I have 10 dogs, 9 chickens, 15 sheep and 1 cat who is the boss of them all.

Which animal or breed is your favourite?Juke my first dog, now passed, will always be my favourite, he taught me a lot about dogs, training and dog behavior and he is responsible for me meeting my wife.

My working with animals highlight isWinning the Queensland Championships Sheepdog Trial at Allora in 2016

Fun fact about meI can recite the alphabet backwards and juggle

My must-watch animal movie/bookThe Man From Snowy River

If I was a dog breed, I would be a…Border Collie: because I can’t sit still

If my pet could talk, I would ask them…Why do you bark when I leave the house? Is it because you find it funny that my wife yells at me when you do?

A breed I’d love to have one day…A Stumpy Tail Cattle Dog

Best thing about working at BarkroyalWhen the regular guests arrive and they are so excited to see us. It’s like catching up with a long lost friend.

Something funny or special that only happens at Barkroyal?For VIP guests like Charlie, a Springer Spaniel, Barkroyal is a second home. If Charlie can see me, he will lie down and not move until I’ve given him a pat. He’s nearly pulled staff over trying to get over to me. He’s such a funny boy

My one piece of advice for pet owners would be…We can tell a lot about you from your pets.

Nick
Owner

With his hospitality background, including many years in the coffee industry, Nick heads up our front of house team, where he ensures all our extra special guests feel right at home when they visit Barkroyal. Nick loves greeting guests in reception and being involved in all aspects of operations, especially as Chief of Pats and Cuddles. A mad sports fan, Nick looks forward to playing golf once a week – unlike his dog Friday who is always disappointed to see Nick’s golf shoes appear as she knows she has to stay home

My petsFriday (Border Collie) and Darcy (Domestic Shorthair). Both are rescues.

Which animal or breed is your favourite?My brother’s rescue Border Collie, Maverick (RIP), was the sweetest and smartest animal I’ve ever met. Playful, obedient, cute, cuddly and affectionate.

My working with animals highlight isRescuing my girl Friday. I’m her third owner, so she had a rough start to life, but she now goes everywhere with me

Fun fact about meI sing at work…a lot!!

My must-watch animal movie/bookThe Lion King – animals plus singing…pretty much my daily life

If I was a dog breed, I would be a…Any cat: they like to relax and eat whenever they feel like it. Sums up a perfect holiday for me

If my pet could talk, I would ask them…How did you spend the first three years of your life?

A breed I’d love to have one day…It’s not about the breed, it’s the personality

Best thing about working at BarkroyalWe hear stories all the time from customers that we changed their pet for the better. They went home with more confidence and live a happier existence.

Something funny or special that only happens at Barkroyal?Being part of amazing transformations. Like Zander, a Neo Mastiff, who was rescued from a dog fighting syndicate. With incredible support from his owner and our team, Zander proved that with time, patience, love and care, no pet is beyond rescuing.

My one piece of advice for pet owners would be…If you think dogs can’t count, try putting three dog biscuits in your pocket and then give her only two of them.

Tom
Owner

Making sure Barkroyal operates smoothly is Tom, our Chief of Important Business. Those behind-the-scenes jobs like paying our amazing staff and suppliers would not happen without Tom keeping everything on track. When Tom’s chair is empty, you’ll probably find him fishing, camping or boating – or hopefully all three – and in constant pursuit of reeling in a 1m barramundi.

My petsMilo (Border Collie) and Jazz (Cavalier X Maltese)

Which animal or breed is your favourite?Bundy (RIP) A kitten the size of a rum can (hence his name) that grew into a cat with big and awesome attitude.

My working with animals highlight isWatching the relationship between my cat Bundy and my brothers dog Juke

Fun fact about meI can milk a cow

My must-watch animal movie/bookRed Dog

If I was a dog breed, I would be a…Labrador: loves to be around the water

If my pet could talk, I would ask them…Why do you eat dirt?

A breed I’d love to have one day…A rottweiler - one that chases away robbers

Best thing about working at BarkroyalIt’s so good to have a second location now and have somewhere we trust to leave our own dogs and finally be able take a holiday ourselves

Something funny or special that only happens at Barkroyal?Seeing guests go home with owners so pleased that they book their pets straight back in for another stay.

My one piece of advice for pet owners would be…Go relax on your holiday knowing your pet is enjoying their holiday with us.

Melody
Owner

After meeting her husband Craig through dog training, Mel has successfully built a life around dogs – with a background as an instructor teaching classes, training and competing in dog obedience, agility, scent dog tracking, flyball and competitive frisbee, she has gained a wide and varied knowledge with her diverse experiences. Craig and Melody love dogs so much, they even had their five dogs in their bridal party! At Barkroyal, Mel takes the lead on social media, recruitment (with a talent for hiring only the very best), and what feels like thousands of nature walks during peak periods as Chief Dog Devotee.

My petsA gorgeous giant of a guard dog Hankalicious and my darling old man Border Collie Polar Bear.

Which animal or breed is your favourite?I adore bull breeds! Staffys, Bull Terriers, Bull Arabs, AmStaffs, Mastiffs, Mini Bullies. All so very love-a-bull!

My working with animals highlight isSwimming with a giant turtle while snorkelling the Whitsunday Reef. Incredible experience.

Fun fact about meI love green beans, snow peas and sugar snap peas but you couldn’t pay me enough to eat a green pea

My must-watch animal movie/bookIt’s a Dog’s Life – an old 1955 movie about a NY street dog named Wildfire

If I was a dog breed, I would be a…Staffy: full of love, pretty lazy, talks a lot and will win a fight if pushed

If my pet could talk, I would ask them…Are you really as devastated as you look when I drive away without you?

A breed I’d love to have one day…I’d love a python but hubby has sworn divorce so I’ll say an Irish Wolfhound mix and a Bengal kitty

Best thing about working at BarkroyalOffering a service where we are trusted with loved ones is very flattering.

Something funny or special that only happens at Barkroyal?BR Santa visits! Christmas Eve is always the most rewarding day of the year. Santa visits and we capture a photo of each guest for their owners. The day is always full of fun and usually produces a funny story or two like Santa getting peed on!

My one piece of advice for pet owners would be…Spoil your dog with love not treats. Let your dog live its best life by being in a healthy weight range. If you can’t feel their ribs or see a waist, it’s time to make some changes.

Kristine
Owner

Kristine is the person to thank for all the oohs and aahs on the Barkroyal social media stories. After almost twenty years as a hairdresser, Kristine knows how to present our guests’ good side in our daily guest photos and videos as Chief of Cute Pics. She loves spending time with family, including husband Tom and their girls, and looks forward to more travel and adventure knowing her beloved dogs Milo and Jazz will be safe at Barkroyal.

My petsMilo (Border Collie) and Jazz (Cavalier X Maltese)

Which animal or breed is your favourite?Spoodle, Border Collies or Golden Retrievers. I can’t choose just one!

My working with animals highlight isAlways the cuddles

Fun fact about meI make a killer ice cream cake

My must-watch animal movie/bookA Dogs Life

If I was a dog breed, I would be a…King Charles Cavalier: gentle, loving and makes a good companion

If my pet could talk, I would ask them…Are you happy?

A breed I’d love to have one day…A ragdoll cat and a rescue greyhound or a whippet

Best thing about working at BarkroyalI love sharing a small moment of a happy smiling dog to our Instagram page knowing it has put a smile on someone else’s face.

Something funny or special that only happens at Barkroyal?Guest birthdays! Dog parties are too cute! I love sharing pet birthday photos on our social media stories

My one piece of advice for pet owners would be…‘Our perfect companions never have fewer than four feet’

Sarah
Pet Attendant

My petsStumpy aka Humpy (Australian Terrier X) and Barry (domestic cat and king of the house)

Which animal or breed is your favourite?I love them all for different reasons. Every guest brings something special and different

My working with animals highlight isWorking overseas with rescued animals (elephants, orangutans, dogs) and seeing them finally living their best lives

Fun fact about meI sing in two rock bands and play Stevie Nicks in a Fleetwood Mac Tribute show

My must-watch animal movie/bookRed Dog (I bawl everytime), Marley and Me and Gorillas in the Mist

If I was a dog breed, I would be a…Golden Retriever: loyal, intelligent, energetic, a bit goofy, and BLONDE

If my pet could talk, I would ask them…Did you like my kisses or are they, and I, really annoying?

A breed I’d love to have one day…Old English Sheepdog. I love a scruff!!

Best thing about working at BarkroyalWhen a shy or fearful dog becomes my best friend. Also, when returning guests are super excited to see me

Something funny or special that only happens at Barkroyal?Quite often guests will happily greet their owners and then turn around and head back into the Resort. It’s not that they don’t love their owners – they just haven’t finished having fun yet!

My one piece of advice for pet owners would be…A dog is the only thing on earth that loves you more than he loves himself

Natasha
Pet Attendant

My petsWally (Wolfie/Mastiff) and Spice (mutt of 9 breeds including a bit of Wolfie)

Which animal or breed is your favourite?When the Shepherd and Rottweiler guests come in, I get butterflies

My working with animals highlight isWhen the shy dogs start engaging in play and affection

Fun fact about meI used to be a ballet teacher

My must-watch animal movie/bookKing Kong

If I was a dog breed, I would be a…Saluki: graceful and able to run fast

If my pet could talk, I would ask them…What was your life like before we met?

A breed I’d love to have one day…Groenendael (Belgian Shepherd)

Best thing about working at BarkroyalWorking with animals and like-minded caring people

Something funny or special that only happens at Barkroyal?My morning cuddles with long term guest Tinkerbell the cat. She puts her front paws on my shoulder, I pick her up and we watch the view from her patio

My one piece of advice for pet owners would be…Be like dogs, be present and live in the now

Julia
Pet Attendant

My petsHonor, Hamlet and Hades

Which animal or breed is your favourite?Favourite breed is the Kelpie, favourite guest is Ted Salmon (big Irish Setter and long time VIP)

My working with animals highlight isRacing Honor as team start dog at her first big flyball comp (2019 Flyball National Championships) and winning first place in Division 2

Fun fact about meI was a zookeeper of native and exotic species of birds, mammals, marsupials, monotremes and reptiles for six years

My must-watch animal movie/bookTaronga by Victor Kelleher

If I was a dog breed, I would be a…Ridgeback: independent, loves being outside and spending time with family

If my pet could talk, I would ask them…Is there anything you’d change about our relationship?

A breed I’d love to have one day…It’s only ever going to be Kelpies for me

Best thing about working at BarkroyalSeeing nervous or shy guests gain the confidence to play with us and initiate pats and cuddles

Something funny or special that only happens at Barkroyal?I thought a customer was calling out to me then I realised it was one of the cats. Every time he meowed, it sounded like “Helllooo?” It was a Sphynx. Anyone who knows those cats won’t be surprised!

My one piece of advice for pet owners would be…Play with your dog anywhere and everywhere and who cares if people are watching!

Belinda
Call Centre/Pet Attendant

My petsMeika (Cavoodle) and Poppy (Poodle X Cairn Terrier)

Which animal or breed is your favourite?Favourite breed is the Poodle. I’ll be adding a Standard Poodle puppy to my family soon

My working with animals highlight isHelping in the birthing process of newborn animals while working at an animal shelter

Fun fact about meGrowing up, I was allergic to all animals. I was determined to work with animals and I have since fostered 100s of animals and overcome my allergies!

My must-watch animal movie/bookRed Dog

If I was a dog breed, I would be a…English Bulldog: round, always hungry and an expert at snoring (apparently!)

If my pet could talk, I would ask them…Please stop hogging the bed!

A breed I’d love to have one day…Standard Poodle x 1000

Best thing about working at BarkroyalI love seeing our return guests get just as excited to see us as we do them!

Something funny or special that only happens at Barkroyal?A day in the life of a Barkroyal employee. EAT. SLEEP. LOVE ALL THE PETS. REPEAT.

My one piece of advice for pet owners would be…“Dogs do speak, but only to those who know how to listen.” — Orhan Pamuk

Abi
Pet Attendant

My petsGoose (Golden Retriever) and Stevie (Labrador Retriever)

Which animal or breed is your favourite?Any guest with a goofy personality who likes to have fun will steal my heart in an instant

My working with animals highlight isWorking as a horse trail guide on Magnetic Island. I took horses swimming in the sea - an amazing experience!

Fun fact about meI have my own doggy bakery called The Good Dog Bakery and am also currently studying dog training and behaviour

My must-watch animal movie/bookI’m not really a film person but Warhorse is by far my favourite

If I was a dog breed, I would be a…Golden Retriever or Labrador: always thinking about food and love to make people happy

If my pet could talk, I would ask them…Who do you love most? Me or my partner?

A breed I’d love to have one day…Working line German shepherd - their drive to work and loyalty is amazing

Best thing about working at BarkroyalWatching our shy or first time guests really come out of their shell and begin to settle in

Something funny or special that only happens at Barkroyal?Trying to get our water loving guests out of the pool. You need a tag team otherwise you’ll spend 10 minutes doing laps around the pool, trying to convince them swim time is up!

My one piece of advice for pet owners would be…Enjoy your dog for their unique personality, silly quirks, annoying habits because without them, life would be boring!

Do you prefer dogs to humans? Can you speak meow? If animals are your family, you’ll fit right in at Barkroyal!

Work with us

Do you prefer dogs to humans? Can you speak meow? If animals are your family, you’ll fit right in at Barkroyal!

Joining the Barkroyal Pet Resort team means you love what you do and you have something special to bring.

At Barkroyal, we only hire the best. Our team is the reason Barkroyal Pet Resort has maintained its reputation over so many years of providing the highest quality pet boarding and care. As animal lovers, we share a common bond. We treat all animals with compassion, dedication and integrity. Devotion to our guests is what gets us out of bed smiling and enthusiastic every day!

If that sounds like you, we’d love to hear from you! When a position becomes available to join our Barkroyal team, you can apply using the form below.

Application Form

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