Frequently Asked Questions
At Barkroyal, your dogs and cats are cared for and loved like our own. Our experienced team is devoted to providing a healthy environment where your pet is safe and secure. We’ve thought of everything – from activities to keep your pets happy and engaged to carefully designed accommodation perfect for restful stays. We treat all our guests with love and respect, following all special instructions, to offer the exceptional standard of care your beloved pets deserve.
Yes, tours are welcome. We are very proud of both Barkroyal Pet Resorts and would love to meet you and hear about your pet! We welcome inspections by appointment between 10am and 11am Monday to Saturday.
Yes, we have outdoor exercise yards for supervised exercise twice a day. We also have swimming pools designed especially for dogs and a range of extra activities to keep your pet happy and stimulated during their stay.
We care for animals of all ages at Barkroyal and many of our guests have been coming to stay with us for many years. At Barkroyal there is no additional charge for mature guests. Our youngest guests need to be over 16 weeks, at least 2 weeks after all the puppy/kitten vaccinations have been given. We have many older guests too. Our team is experienced in providing all the extra special care that our senior dogs and cats may need during their stay with us.
Prices vary between peak and off-peak season and the level of accommodation you choose. Please check our Dog Accommodation and Cat Accommodation for all kennel prices.
Yes, we offer a 50% discount for your second pet from the same family in a Luxury Suite (available at Barkroyal Boutique).
Some dogs prefer to have company while they stay with us. Shared accommodation may be available for approved dogs through our Find a Friend program. Find a Friend is at our discretion as we take great care to find suitable roommates based on temperament, size, breed and familiarity. We offer discounts for our Find a Friend program in our Luxury and Premium shared suites.
All our cat boarding is offered in private single suites – just the way cats like it. Unless you have multiple kitties then of course they can stay together!
Yes, stays for 3 weeks or more receive a 10% discount. Speak to our staff for terms and conditions.
Definitely! We have lots of wonderful families who love to bring their pets for holidays at Barkroyal and we often book out well in advance. It is a good idea to book as soon as you have your travel dates. There is high demand for Barkroyal during holiday periods so being extra organised helps.
We understand that plans change. Please contact us as soon as possible to cancel or reschedule your booking.
First time bookings for new customers require a $50 deposit (non refundable, non transferrable). We also require a deposit to secure your booking for Easter and Christmas due to high demand. At all other times, no deposit is needed.
We require all three puppy and kitten vaccinations plus any annual vaccinations – C5 or above for a dog and an F3 or above for a cat. Read all you need to know about vaccinations below.
No, we are very strict with all vaccinations and will not risk the health of any pet in our care. We will only accept current vaccinations.
All pets should be wormed with a broad spectrum all wormer every 3 months and be up to date with all heart worm prevention. We recommend flea and tick treatments are up to date. We have different options available for purchase in reception which we can assist you with at check in. A hydrobath fee of $30 will be charged if your pet is not clean or has fleas on arrival. This must be paid on or before departure.
We only accept de-sexed cats and prefer all dogs be de-sexed but we will accept non de-sexed dogs if they are not in season and not aggressive towards other dogs or people.
We have trained staff who can administer medication, including injections. This is a complimentary service for guests in our Luxury suites. There is a small charge of $3 per day for guests in Standard and Premium accommodation. Please provide medication in labelled containers (no glass please!) with your pet’s name and dosage instructions.
Our trained staff can administer all injections for $5 per injection within office hours (8am – 5pm). We do not administer injections after hours.
We feed the highest quality food so there is no need to bring any food for your pet. Dogs enjoy Australian made and owned Hypro Premium grain free turkey and kangaroo dry food. Cats are served Black Hawk Super Premium food.
We understand that some pets have special dietary requirements. If your pet needs special food, you are welcome to supply this for their stay. Please pack all meals into daily portions and clearly label your pet’s name, date and am/pm feed. Catering for special diets takes extra time so there is a small daily meal prep charge of $3 per day for this service. There is no extra charge for our Luxury guests or for cats.
Barkroyal offers many specialised services. Over the years this has included special programs for overweight guests who may need a little extra help to shed a few kilos. If this is a concern for your pet, we can incorporate a weight management plan for your dog covering food, exercise and weigh-ins while they stay with us.
We offer the best kind of holiday for your pet – with no need to pack a thing! We provide everything your best friend needs to be comfortable, cosy and safe during their stay with us. This includes clean bedding, fresh blankets, premium food, drinking water and occasional treats. We really do provide everything for a relaxing and comfortable stay.
If your pet is staying in our Deluxe or Luxury suites, you may bring a special blanket and toy if you wish, but please limit these items. Dogs like to share and we can’t guarantee it will come home looking like it did when it arrived!
As much as you want! Exercise is very important for your pet’s physical and emotional health while away from home. All canine guests have supervised access to outdoor play yards twice a day but you are welcome to book as many extra activities as your pet needs! We have strict protocols in place to ensure all dogs can be safe, supervised and still have lots of fun. Cats also have the option for indoor and outdoor playtime to keep them stimulated and happy during their stay.
It is very rare, but sometimes pets do get sick or injured while staying with us. If it is a minor incident we will administer general first aid. If it is more serious we will seek veterinary attention straight away. We will always make every effort to contact you keeping you informed about your pet.
We offer a complimentary hydrobath to all guests staying in our Luxury suites. Guests staying in Standard and Premium accommodation receive a complimentary hydrobath after a minimum stay of 4 days (Standard) or 7 days (Premium). Hydrobaths include a shampoo wash, blow dry, ear clean, eye clean and cologne spray. If you would prefer your pet not to be bathed, just let us know at check-in.
Our team are pet lovers and animal advocates and it’s in their nature to go above and beyond to make sure every guest is happy and safe at Barkroyal. Guest emotional health is just as important to us as their diet and physical health and we will always let you know if we have any concerns about your pet’s well-being. We keep health records for all our long stay guests to ensure accountability for their welfare.
We like all our guests to stay looking and feeling their best. In addition to a lovely hydrobath before it’s time to come home, we can also provide extra grooming including weekly hydrobathing, maintenance brushing and grooming, ear cleaning or nail clipping as an additional service. We even offer pawdicures for those pets wanting to go home with a bit of colour! See our activities list and be sure to book these in when you arrive.
For the safety of our guests and staff at Barkroyal, we do not accept dogs that display or have displayed any signs of aggression towards other dogs or humans. Our staff have been trained to watch for any behavioural issues to identify problems early. We do not do mass let outs at Barkroyal or mix dogs of different size, breeds and temperament. All our guests are supervised by staff when in the yard and we also have systems in place to ensure the opportunity for trouble is at a minimum and group play sessions run smoothly. These strict protocols have ensured we have kept an exemplary record of safety for our guests.
Our attentive staff are trained to watch for any changes and to be proactive about welfare checks. With such a high return of guests we know all our pets very well and if we spot something we will always call you to share any concerns and discuss the best course of action.
Guest welfare is everything to us so of course if we think your dog or cat needs medical attention, we will see to this immediately. We may be able to take your pet to your existing vet unless an emergency requires a closer available vet or the AES (Animal Emergency Service). If a vet visit is necessary, you will be notified and we will come up with a plan best suited for you and your pet. All costs will be passed directly onto you to be payable on or before departure (refer to Barkroyal Terms & Conditions).
Staying at Barkroyal is exciting and fun! Days are filled with new routines and activities. Being a bit extra tired for the first few days after returning home is natural behaviour. Some pets take a few days of rest to return to their usual home routines. A little like how we feel we need a rest after returning from a holiday!
All the playing and excitement from a good pawliday causes a lot of panting which can de-hydrate your pet. Not to mention the excitement of seeing mum or dad at pick up and heading home. Extra water is a good idea however don’t let your pet gulp too much water as it may cause vomiting. A few ice cubes can help.
At check-in you will be required to sign our boarding kennels Terms & Conditions. They set out our requirements and policies so please read them carefully as your pet will not be permitted to board unless they are acknowledged and signed. They are available for you to read anytime at reception, online on the customer portal and there is a link at the bottom of this website.